Hey! I’m Diva - a UX researcher and strategist currently focusing on personal banking experiences such as loans, credit card rewards & benefits, and new product exploration at Citi.
Outside of work, I’m a graduate of the Carnegie Mellon Master of Human-Computer Interaction program, avid traveler, reader, and cat lover.
UXR Projects
How might we… help a non-profit org scale and provide more support to cancer survivors?
How might we… create flexible borrowing experiences for customers on a budget?
How might we… help musicians network?
How might we… motivate everyday users to report algorithmic bias?
How might we… improve the cat adoption journey emotionally?